Group 1 Toyota Fort Bend Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Toyota Fort Bend? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Trieu was an excellent customer service rep and always takes care of me . Kudos all around.
Tuan and Chase provide outstanding service at Fort Bend Toyota. Their professionalism, consistency, and reliability are always appreciated.
A++++ Experience. Garrett in sales was amazing to work with. I had a lot of questions and he was always prompt and willing to answer anything. He made the process super smooth especially for someone buying from out of town. Would recommend Garrett to anyone looking to have a great experience with a Toyota purchase. Many thanks!!! Paul L
I went in for warranty work, it was done very efficiently. I was in and out in less a hour.
This location has one of the most friendly employees. I appreciate the quick and easy service. Rey always takes care of my car needs.
Jeff is very nice and takes very good care of his customers very nice customer service-Hailee
We had just bought a new used car and wanted to make sure the maintenance on it was all caught up. Mr.Jeff Spears was super helpful and kind during the process, ensuring we got all the necessary aspects of the car checked out and replaced as needed. It was really nice to talk to him and we would definitely recommend having him as a service advisor in the future!
Jay is an excellent service center representative. He is always very thorough and friendly, as well as knowledgeable of any service related questions I have.
The dealership was extremely busy, and the time spent was acceptable. The finance rep, Robert D. was very helpful and a great person to deal with. My sales rep needed more training on selling their Toyotas and how to read people. Group 1 has a fantastic inventory of used Toyotas in great condition. I probably should have test drove a few more! Maybe next time I visit. Toyota; the greatest car company in the world!
I set up an AI appointment for a $17.76 special synthetic oil change. They were also supposed to do a recall fix. That was the whole reason for going in. Instead, they did a 40,000 mile service that cost over 100 bucks and also didn’t have the parts to fix the recall. I am done with group one Toyota and plan on trading in my Toyota for Ford.
Great Services By Faraz and Oscar. Highly recommend them both Faraz for Sales and Oscar for Services. They hook you up real good.
Good Communication. Iqbal is awesome. Friendly service Helps with questions. Parts Orders can be improved to be quicker.
Ryan was the young who assisted me today. I came in early in the morning for oil change and have my brakes checked. He explained in detail why my brakes needed work and also my radiator hoses needed replacing. He was very efficient and thorough throughout the whole process. I was able to have a rental car to go take care of my errands. I was called right away when my car was ready for pick up.
Andrew did fantastic job for us. Service was excellent and it was done before estimated time.
Great service. Marlen. Was awesome and kept us informed every step of the way. She went above and beyond
Service wrtee was a great guy, but the technician did shotty work and lied about it, got caught in the lie. I have zero trust in this shop. I would Not recommend. No integrity per my experience.
Total experience was excellent! The inventory provided several excellent choices, my salesman was knowledgeable and professional, and the sales manager was as good as they come. Doesn’t get much easier, with the dealership having exactly what I wanted and the sales team quickly getting to the price I was comfortable paying!
Jaye communicates well, and takes care of his customers. I want to schedule with him from now on.
Jeff was great, friendly, professional and very helpful! Service team provided me with updates and made it easy to review my options
My Service Manager is awesome he understands and very helpful and,quick thank you Steven Robles
Gus and staff have always done a great job every time they service my 4 Runner !!
This dealer advertises hassle free experience and I had the complete apposite. When speaking with a Victor over the phone and text this individual did not seem like he wanted to make a sale. It was me calling and texting initiating what can be done. When I then spoke to the manager he seemed more understating until I went to the dealership. Not only did I drive over an hour, but once I arrived I asked to speak to Ryan the manager. He then said hello and told a different sales associate Jalil to take care of us we didn’... Read More DealerRater - Oct 22, 2026
Great customer service and didn't last as long as I thought. Everyone was very personable.
Came in for the new owner complimentary maintenance service for the first time and had poor customer service
I’m always very satisfied with this dealership. The staff are amazing. They’re prompt, they’re very thorough, you don’t have to wait, you can get a ride if you need one, they have great refreshments and snacks and they have a TV to occupy your time
Everyone at this dealership was extremely professional and courteous. Mr. Kim kept me informed the entire time.
Outstanding service and communication. I really do enjoy the warm family atmosphere at Toyota in addition to the quality service let by my service agent Steve Robles. You all make it easy and efficient.
Very good service, keep it up. Mgr Jeff was very informative, respectful and nice to talk to.
Effective communication and reminders make me a happy customer when my Toyota needs service these are my go to guys
The service was quick and thorough. Completed work in about 1 1/2 hour. Happy about the work!
Jerrell Cassimere at Group 1 Toyota is a highly professional and detail-oriented service advisor. I recently brought my truck in for service, and he took care of everything, making sure all the work was completed properly. His attention to detail and excellent customer service make him a pleasure to work with. I recommend Jerrell without reservation!
Patch up work done instead of completely replacing the deformed rim of my front passenger tire. Scratch with two black bands not touch up with paint. For them it's just cosmetic, but overall appearance is always the first impression to be criticized. Got $1000 more compensation from insurance assessment but overall best performance not executed.
I normally have no issues with this dealership, but today’s wait was outrageous. Appointment time was 7:30am, got there early and after an hour and a half I received the text that the inspection had been done and they needed approval for services, I approved and it wasn’t until one hour later that the advisor came to me to ask if I had seen and approved the services for them to proceed… turned out this whole time the keys were still on his desk (his words). I left at 11am.
I know this is a busy dealership, but ... Read More DealerRater - Oct 17, 2026
I received today exceptional, professional and friendly service from Trieu Nguyen who took care of my damaged tires. I loved that he reminded me of my existing tire warranty which helped me to leave with two new tires. Thank you for exceptional service every time I bring my car in. This is the first dealer I am completely satisfied from the start buying a car until the last service. I only can recommend Group 1 Toyota Ford Bend to anyone.
I received excellent service from the personnel who attended to me when I took my Toyota Camry for service.
DO NOT BUY FROM THIS DEALERSHIP. Reason, please read below,
I have bought multiple cars from group1, let alone 3 cars from this dealership . Any individual would think that they deserve respect and at least honesty from this dealership. Forget about everyone at that dealership I’m going to talk about the general manager of this location who is unethical, unprofessional and a cheat and just can’t believe that he’s handling this business, due to his stinking attitude and bad behavior he should be cleaning toilet seats. This review will be posted on 8 other websites/apps. I had final ... Read More DealerRater - Oct 15, 2026
I went for my 5K maintenance appointment. They did what needed to be done efficiently.
Very courteous and professional. Did a great job keeping me informed on the status of my vehicle. Waiting area is very comfortable and accommodating.
Friendly staff, quick service, easy to schedule and comfortable waiting area with wifi to work on laptop while waiting.
They were very helpful! They answered all our questions and worked with us on the best option for the loan. I highly recommend them for your new car needs!
The service writer was very good and friendly. He got me on my way very quickly. The service took about two hours and I picked it up shortly thereafter. The process of check out went well.
Sam Alvarado was very professional. Explained what was going to be done very throughly. I'll we'll bring my rav 4 back to y'all.
Everything went well. I'm using this dealership for Rav 4 and sequoia capstone . They have some very good promotions always
Very quick and good communication the price if great great customer service and helpful I am so proud
Good shop, lots of happy customers, and im a new one. Like arnold says….. I’ll be back!
Everything was great until checkout for my vehicle service. Then all of a sudden the price was different. It was adjusted after I pointed out the discrepancy. But it should have been right the first time. It made me feel like they tried to chingale me.
Usually I have good service here from Tariq, BUT today Matthew Dominguez checked me in and I had the worst experience a man can have for a simple tire change! I'm doing everything I can to not drop a bunch of F bombs. What should have taken 1 hour tops, took over 3 hours. I came in bc 1 of my tires was leaking air. Turns out it had a nail that required a tire change. That took over 3 hours to complete! To make things worst, they did not add air to the other tires to make sure all 4 tires had the ... Read More DealerRater - Oct 2, 2026
Polite and helpful. Describes what my car have issues and how it can be solved.
Excelente servicio la persona que me atendió fue muy amable, y el servicio fue rápido
The service was quick and efficient. The mechanics were able to get the maintenance completed within a hour, and as always, did a great job with the process.
They didn't want to do my oil change they say the sales people tell me the wrong thing when I buy the car
True is always professional and accommodating. The dealership is great. I have bought several vehicles here.
The staff is so nice, and the service was very good. I got a car wash!
Oscar in service was great! I was in and out in just about an hour.
Service was quick even without an appointment and professional and convenient. Even though it was crowded.
We our 5,000 mile warranty work done today. Everyone was professional and prompt. We were there 50 minutes.
I had an amazing experience and total satisfaction with the service department. Eli was very professional, patient and nice.
This was by far my best service experience at a dealership! They did not try to sell me unneeded things and Matt the Service guy had great communication! It was also very quick, 4 things fixed same day! Then at pickup, WOW what a breeze you pick up your key and valet brings your car. I HAVE FOUND ME A NEW DEALERSHIP. I will never go anywhere else after this Fabulous Experience! THANK YOU! Tiffany King
Took my car in kept it for 2 days and still fix it. Bad service
Friendly customer service and one hundred percent customer satisfaction. Thank you , Kevin A & Fort Bend Toyota!
Jay was my service tech. He is phenomenal.! He kept me updated with my vehicle. It took a while, but I was in no hurry.
Poor Commiunication:
I came for a maintenance appointment on Tuesday when there was no traffic. My provider was Tariq J. He communicated to me that he was gonna go for lunch. And he was gonna hand the job off to another coworker. He said the job was gonna take an 1 hour max looking at the low traffic. I asked about the complimentary shuttle, he said for short job like this it wouldn't be given. Quite misleading in my opinion as nothing mentioned that when booking an appointment.
Later on, after an hour has passed, still no one has called ... Read More DealerRater - Sep 15, 2026
Everyone was very concerned cordial, True Nguyen was amazing, the rental counter was extremely helpful as I was about to rent a car, she took the time to check to if my car was near complete and it was. However, the courtesy refreshment counter the lady was a rude, I requested a bag of chips and she never acknowledged my request. But overall “Great”.
Good and fast service, professional crew , very comfortable waiting area , helpful explanation about the car issues
Jeff was awesome and his vibes were on top. The best employee at FB Toyota
Price was a little steep for just a tire rotation. I understand there is also a general inspection, but still on the high side.
Greeted with a friendly smile and everyone was super helpful. I was able to get in and out in a timely manner.
Terrible service experience and complete lack of communication at Group 1 Toyota Fort Bend. While the advisor was friendly during check-in, there was zero follow-up afterward. I waited 3.5 hours without receiving a single update or text message, only to discover my car had already been ready after I went to ask around myself.
When paying, I purchased the $149 maintenance plan (which covers 3 oil changes and 3 tire rotations), but they tried to charge me separately for the tire rotation on top of the plan cost.
The most concerning part was checking my receipt at home: the invoice indicates 0W-8 oil was used ... Read More DealerRater - Sep 6, 2026
Great dealership too get service work done at. Friendly service and they keep you up to date on your status. Eli was a great advisor!! Highly highly prefer this location over the other location on 59 near Gessner!!! Less people, less wait time, better organized all around. They even have complimentary snacks while you wait.
Thank you Tru for the amazing service Appreciate it!!! He is always prompt in responding and taking care of our needs
Great. Good friendly people to deal with always in suffient time frame. Great company always
Mr. Anthony’s service was very professional, as was that of the rest of the staff, and the car repair was done quickly—“excellent.“ service.
Great work excellent customer service. The tech did a supreme job. The dealership help me with the cost
Friendly service. Prompt notifications of service. Uber transportation was awesome. Would recommend them to anyone with a Toyota.
I had my 10000 mile checkup today, was completed in less than 1 hour.Samuel Alvarado was helpful and kind. The waiting area is so comfortable. I recommend this dealership.
Jaime, the advisor assigned to me was very professional and courteous, He answered my queries in detail and explained additional service required and the rationale for lt.
True assisted me and gave me all best options to make my Truck runs well.
I have been getting my new car serviced at this dealership for over two years. Overall, excellent service.
Everyone was very nice & helpful!! Jerrell C. helped solve my car issues fast and he answered all my questions & concerns 👍.
Eli in Service is very kind and explains things well. JJ, my technician, has done a great job troubleshooting. The dealership is clean and comfortable with lots of space and friendly smiles.
Mr. Tariq is nothing short of amazing. He has been my advisor for at least 4 years now and he has always been so helpful and understanding. So grateful to have come across him randomly one day when I chose an advisor at random. He will always be my go to! Thank you Mr. Tariq!
Advisor Gustavo is doing a great job. He is very friendly, helpful, and professional. He took the time to answer all my questions and made sure I understood everything. Excellent customer service—I really appreciate his help!
Excellent car service. The staff was polite and explained the work clearly. The service was completed on time, and the price was reasonable. Overall, I am satisfied with the experience.
Timely excellent service. Salesman was very friendly, loving, respectful and professional. They provided me with current inspection report also. I love the discount coupons they send me every month also. This dealership is my favorite place and I ve been coming here for several years for service of three of my toyotas. Thanks group 1 toyota 🙏
I arrived early for my appointment. They promptly took my car for its scheduled service. My advisor kept me up-to-date as to the progress. I was in and out in a timely manner. This dealership is a pleasure to work with.!
Matthew (matt) Dominguez (281) 633-3354 Group 1 Toyota Fort Bend. Excellent attention from this person. Thank you very much, I appreciate your patience, your empathy and kindness. Group 1 Toyota does an excellent job with people like this guy. God bless you
I came in for a safety recall and the customer service was phenomenal. Jeff Spears went above and beyond to take care of me!
Great place for car repairs, and service. Acceptional staff that works well with the public.
Service dept was fast, efficient and very lovely to work with. Worked with me on pricing also, which I appreciated.
Oil changed finished early but got key back waiting another hour if I didn’t ask manager to to handle the paperwork I don’t know how long I have to wait
Waited 5 hours for a battery change and oil filter replacement. Different people telling me different things regarding the wait time. Then turns out the battery is not even at the Fort Bend Toyota Group 1 service center and I’m being told to go to another service center. I told them I’ll wait here for the battery. It honestly took a long time. The saving grace was the device manger who helped discount the battery to beat the rate I was getting else where.
It is a good car dealer and it's staff are friendly and ready to assist.
So far service is good don’t have any problem with your people and Roy is nice.
Gustavo Reyes was amazing. He made sure I had a great experience and everything was done in a timely manner. Thank you.
My battery needed a replacement and my warranty covered that and another issue that arose. Angel M helped me throughout the process with warranty and helped me feel at ease. He was professional and very helpful. I definitely recommend him as an advisor.
I made an appointment online with the dealership texting setter. I asked if i was eligible for the $17.76 deal and it said yes and booked my appointment. When i came to the dealership, the advisor (asian guy with glasses and a short haircut) rudely told me no. Said thats not how it works or whatever and that my coupon cant be used. I politely told him and showed him my email and text messages saying that the dealership said yes and it was okay. He rudely said no blah blah blah and walked off. I literally had to pull off ... Read More DealerRater - Aug 3, 2026
All work was completed the same day and they even managed to repair a back up sensor, saving me some money.
I did my oil change and tyre rotation today. My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services and allowed me make my decision. I will continue to work with this service center.
Excellent service. I took my car in for the 5,000 service and only took 45 minutes. I definitely recommend Group 1 Toyota Fort Bend.
Outstanding service and service advisor Eli professional advisor and good helper communication good service updates excellent
Reviews & Testimonials | Group 1 Toyota Fort Bend
