Group 1 Toyota Fort Bend Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Toyota Fort Bend? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
So far service is good don’t have any problem with your people and Roy is nice.
Gustavo Reyes was amazing. He made sure I had a great experience and everything was done in a timely manner. Thank you.
My battery needed a replacement and my warranty covered that and another issue that arose. Angel M helped me throughout the process with warranty and helped me feel at ease. He was professional and very helpful. I definitely recommend him as an advisor.
I made an appointment online with the dealership texting setter. I asked if i was eligible for the $17.76 deal and it said yes and booked my appointment. When i came to the dealership, the advisor (asian guy with glasses and a short haircut) rudely told me no. Said thats not how it works or whatever and that my coupon cant be used. I politely told him and showed him my email and text messages saying that the dealership said yes and it was okay. He rudely said no blah blah blah and walked off. I literally had to pull off ... Read More DealerRater - Aug 3, 2026
All work was completed the same day and they even managed to repair a back up sensor, saving me some money.
I did my oil change and tyre rotation today. My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services and allowed me make my decision. I will continue to work with this service center.
Excellent service. I took my car in for the 5,000 service and only took 45 minutes. I definitely recommend Group 1 Toyota Fort Bend.
Outstanding service and service advisor Eli professional advisor and good helper communication good service updates excellent
Very courteous service guys! Roy was my service guy today. He kept me very informed.
As always, Group 1 Toyota Ft Bend goes above and beyond to make car shopping much less painful. This will be our 4th car in almost 20 years. 3 of them with Sharif Shatry who is the absolute best salesperson ever.
Angel has always been prompt about my time constraints, but takes the time to explain everything on the recommended services. The dealership as a whole has great customer relations.
Today I did my oil change but the drain plug is leaking and I will have go tomorrow for fixing it.
Very professional and good timing on fixing the car. I would recommend Forthbend Toyota to friends and family.
Personnel is amazing. Quickly checked in and no hassle with waiting around. The entire procedure was under an hour and they did a wonderful overall checkup of the truck outside of what was needed.
Great service nice arrangement for refreshments while we wait please send me oil change coupons in the future
I would like them to show me next time the deposits they cleaned out of my fuel injectors since it was cleaned.
Every one is so nice at Fort Bend Toyota. It is a pleasure to go there to get your car repaired.
Great staff & customer service!! Jerrell C. helped solve my car issue fast again 👍. I been going to this dealer for awhile now & I’m very impressed with the way they take care of my Sequoia & my son’s Corolla when they’re having issues of some sort!
Went in for an oil change and had an excellent experience. The staff was incredible — friendly, professional, and attentive. My service was finished under the estimated time, which I really appreciated. Overall, fast, smooth, and great customer care.
Two days ago I took my car to the Toyota Ford Ben group 1 Toyota Fort Bend and I asked them to change 4 tire brake pads, alignment and oil change now I’m having an issue with my car having a check engine light and secondary collision brake system malfunction
Always professional and reasonably priced. I bring my vehicle here for all my maintenance and repair needs.
I brought my Corolla in for Last free complimentary service. Yet Advisor tried to convince me for an alignment due to “highly recommended” service for 12000-15000 mileages. I know my car. It has no issues for alignment. Secondly he tried to convince me for an oil change at $39+ since I already had an oil change (synthetic) on my previous service.
I brought in for routine service this morning. Service was scheduled for 7:30. Service advisor, Oscar Chamagua, was at my window in less than a minute after i pulled in just before 7:30.
Oscar was friendly and very professional. Advised me what this service would include. Said service would be about 1 hour. Oscar ensured i had all questions answered and invited me to help myself to refreshments.
I was kept abreast of service intervals via messages.
This shop is clean, very well staffed and impeccably maintained, managed and organized. Very impressive.
I was notified when service was complete and Oscar met me ... Read More DealerRater - Jul 3, 2026
I arrived 10 minutes before my appointment and it still took over 2 hours to get a state inspection.
Very good service .Mr. Ryan Koual is very very good. Thanks for prompt and good service.
The staff are polite and very professional. Quick and excellent service. Good waiting area for guest
I got an email from Group 1 Toyota Fort Bend: "Recommended Services
(OTHER) : during the process of bleeding the coolant system, noticed a harsh chirping noise coming from the belt tensioner and the idler pulleys. recommend replacing all idler pulleys and belt tensioner along with a new belt and water pump"
I knew that the water pump had been changed by the previous owner just 3K miles ago. I took it back and asked the service advisor Angel Montalvo to confirm that the water pump, pulleys and belt tensioner were not changed by the previous owner as reported to ... Read More DealerRater - Jun 30, 2026
I brought my vehicle in for a transmission issue. They said it was because I needed a driveshaft spacer due to my lift and need to take to an Offroad shop to fix. Okay. Did that. That made the overall ride smoother but still have the transmission issue. They also told me at this visit for a transmission issue that I needed lower control arms. I approved that but then, they gave my truck back to me that was incredibly out of alignment and was horrible to drive and I didn’t have any steering issues when I brung it ... Read More DealerRater - Jun 29, 2026
They can’t even give me a car rental after I have been taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not approve anything. Bad service! Avoid it at all cost
Was greeted with a friendly smile and what I needed. Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and overall experience. Very professional.
This location has improved its service to customers lately. I recommend Tariq Jilani who is excellent service advisor.
Collin welcomed me before I stepped out of my car. The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me to James Kim. They were all helpful. I will continue to have my cars serviced at Group 1 in Richmond. I purchased my last Avalon there and will probably buy my next vehicle there.
Great service. Professional staff. Knowledgeable and heloful. I always go here for service. I recommend it.
I had an outstanding experience with the Service Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase.
Good customer service Luice Hernandez very friendly and knowledgeable person definitely I will come again and send some of my family as well
It was quick service and the person that worked with me was very helpful and the free coffee water and snacks are great 👍
Everyone is friendly and always ready to help. I also appreciate the Uber service. I like the video of my inspection
Advisor Matt was very helpful, patient, knowledgeable, responsible and took care of the seniors really good. I appreciated his excellent service.
World class service from Anthony. Service was great and my experience was amazing. They make bringing your vehicle in a no hassle no stress experience.
Having my Rav4 inspected for the first time was a decent experience that didn't take too long. Everyone was friendly and helpful. The only than that could have improved the visit would have been free snacks.
Dropped my Tacoma off fur service and an oil change. Service was fast, staff was helpful
Jerrell was my service advisor and told me to use Sunbit it was an easy and smooth process to get my oil change done. Please go see the service team at group 1 Toyota FortBend for all your service needs!
The gentleman who assisted me was very patient, polite, and professional. He took the time to answer my questions and made the entire service experience pleasant and stress-free. His courteous attitude and willingness to help were greatly appreciated.. Toyota place itself waiting time was way too long for just routine maintenance. Almost 5 hours. Not acceptable
Great service they took care of my two rash wheels with nothing to pay I would never change Toyota they always remain me of having my car in maintenance.
Good customer service and friendly people all of there.service on time.highly recommended.🥰…im regular customer
The overall service provided isn't up to the mark due to couple of reasons that I can express if someone reach out to me.
Customer service is very hood sbd knowledgeable. Also within time service was done. I recommended for toyota riders for good customer service
They took care of me. They had a great customer service and they did wonderful with time.
2016 Toyota RAV4 last over 10 yrs….good product and good customer service team. My family enjoy it and are very friendly
Service is too slow, took them 4 hrs to replace a battery and they broke the old battery trying to get the terminal off, they make me pay additional $100 for a new terminal, which in average cost $30. I am very disappointed
Great service department, with a longer wait today due to the fact that they had a part that was MIA, and they had to go pick it up. Comfortable seats to sit in, with a big fish tank to watch.
The service was great. In and out in less than an hour. Told me what was right and what needed attention.
People are nice. Communication system is great. But $190 for programming the TPMS just sounds ridiculous.
I was very pleased with everything from the dealership only thing when I receive my car. It was not fully charged and I had to stop to charge it to get home to Houston
The agent who helped us is very friendly and patient, which made our new car purchase process easy and smooth.!
They did a great job with customer service. I genuinely felt cared for. 0 issues with the staff very courteous.
Wonderful experience all the time and Jay Gonzales and Edgar dis a great job of getting my car serviced today
Fraz Sarwar did a phenomenal job. He is probably the best sales person I’ve encountered in 15 years I’ve been buying cars.
I have been using this dealership for a while and they always do the job right. Today I had a little issue where an employee forgot the basic standards and protocols of customer service and was a little rude. I approached the manager who showed excellent courtesy and good customer service 👍
Rude staff and feels like you are a thief , Deceptive practice s , went for oil change and did not honor the discounted coupon what they sent in the past for own dealership
Kevin Avila Velazquez provided outstanding service at Group 1 Toyota Fort Bend. He was professional, helpful, and very easy to work with throughout the process. He kept me updated, explained everything clearly, and also gave me a really good discount, which I truly appreciated. The whole experience was smooth and stress-free thanks to him. Highly recommend Kevin for anyone needing vehicle service!
Was there for about an hour I would say. Luis helped me, told him what I needed and he even suggested some packages that would be really good for me.
Service Rep Jerrell was very friendly and helpful- good face for dealership - a good employee!
dealer provided good servoce. clearly told me my car information. and he is kindly professional
Clean. Easy access and prompt check in. Tech that check me and handed me off to someone else and then just walked away without guiding me to awaiting area or letting me know what was going on.
I came on yesterday, May 5th for my services. I have an interlock in my car and I’m very thorough and specific on the directions that I give them regarding that. I received my car back after my services and my gas is ran completely down and my interlock is now LOCKED out. So, now not only do I have to explain to my CSO what happened but I have to pay money out of my pocket to have my interlock unlocked. Very dissatisfied.
Service Advisor Luis was very helpful and nice. Explained what needed to be done to my vehicle.
I always receive excellent customer service here. Great feedback and fast service too. I’ll definitely return again.
Rey was very helpful and helped take care of the AC issues we were having.
Joe and Jerrell were nice and informative. My son enjoyed the snack area and play room. I'll definitely be going back to them from now on.
Fast and easy advisor was very helpful price was good only thing is shop charges
It was a great experience for my check upi will be back later in the year
Kind, willing to help, knowledgeable, caring, professional, has snacks, easy to get appointments and our fourth Toyota.
Clean, efficient, free snacks, the techs keep you informed on the status of your visit as well as what needs to be done. Friendly - except the lady passing out the snack, not friendly and never smiles 🙁
Fast easy online appt Get you in and out I always wait at the dealer and enjoy coffee bar and longe
Excellent car service; every employee was extremely polite! I was very impressed! Thank you very much’
Hospitality is a 5-star. Service is a 4 star. There may be a new person.
Absolutely wonderful experience whenever I visit this dealership and most friendly environment and best coutomer service!
Great service. They offer me a free uber to my house and back so I didn’t have to wait. Price was fair.
My appointment was booked correctly and this dealership has convenient entrances into the dealership. The men's bathroom was clean and they have a refreshment bar. My service advisor was very detailed in explaining what my vehicle needed. I also appreciated the online coupon that I used for an oil change!
Took over 6 hours to get an oil change and brakes serviced. Very poor communication or transparency on how long it would take and getting accurate status of time remaining. “Free” car wash was not done until we asked after the service and valet handed over keys and pointed across the lot rather than getting vehicle. Did not feel valued as a returning customer.
BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT!
My car's VIN: 5TDA*******076385
Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle’s sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with ... Read More DealerRater - Apr 26, 2026
Service Advisor Luis was exceptional; what stood out was his exceptional professionalism, understanding of customers time constraints and quickly finding efficient ways to handle repairs + service quickly as possible.
Efficient, friendly staff, relatively speedy service processes. Leadership staff that cares and enhances the sales experience. We’ll make this our first stop for our upcoming Toyota needs.
The service was quick and expertly done. Toyota identified a warranty item that was completely covered during my service. Once again, very impressed overall.
Jaime was a dynamic adviser! We are so happy about his ability to guide us through the process and help us to consider what we needed to follow up with to service our car.
Kevin did a great job checking me in and getting the truck serviced. Service was quick and waiting accommodations were perfect. They helped me get a chip repair with the onsite safelite representatives.
Didn’t wait long for my appointment, explained clearly what my car needed and they were respectful.
Called at last minute today, and you took me right away, and maintenance completed very quickly
Brand new Toyota 25 Tacoma off road, at 7500 miles my transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental. When it was done I went to go pick it up but somehow they lost my key so I left and went to work, without a car again. They did drop it off to my work couple hours later so I’m all honesty they should’ve never lost it in the first place I guess it happens. But at 7500 miles a brand new Tacoma ... Read More DealerRater - Apr 17, 2026
We were approach immediately and asked what vehicles we wished to check out. The atmosphere is very laid back with friendly folks..
Siempre me atienden me muy bien amables siempre ala orden de su clientes siempre los voy recomendar
Excellent Dealership!! Professional assistance in the Service Department. These are the best in all dealerships who not only help you, but also go out of their way to SAVE you money!! I would not take my Toyota anywhere else. These guys and gals know what they are doing!!
I didn’t have a great experience with the service team. They lost my trust and respect
This is my place to buy and trade in my vehicles and all of my service is done there! They make appts and are great at staying on schedule and they keep you updated. As far as the showroom sales and finance teams, they are top notch! I appreciate you all! I have been a customer since this dealership opened, and “my go to team” are warm, welcoming, and my extended family! No joke, I wouldn’t trust anyone else to do my service and definitely wouldn’t buy anywhere else! I could go on about “my team” they know ... Read More DealerRater - Apr 10, 2026
Kevin Avila helped me out with my Camry making weird noise. He is really professional and knowledgeable. Definitely recommend him for any service anyone needs.
Awesome Service. Happy to be a revolving customer. We look forward to our next new car
I am writing to express my dissatisfaction with the service I received at your facility during my oil change earlier today, April 9th, 2026.
The service manager who assisted me exhibited a significant lack of attention to detail. Several of my specific requests were not properly addressed or completed. Furthermore, I was promised a discount that was ultimately not applied to my bill. Unfortunately, this is not the first time I have encountered these issues with this particular individual.
As a result of this experience, I feel I must request to work with a different service advisor during my future visits ... Read More DealerRater - Apr 9, 2026
I contacted the dealership and met with my advisor in person, Eli. He provided outstanding service, was very professional, and thoroughly answered all of my questions regarding my vehicle. I highly recommend him for his exceptional customer service.
Great Experience...quick an easy maintenance service. I would definitely recommend to others and will continue to take my car there.
Reviews & Testimonials | Group 1 Toyota Fort Bend
