Group 1 Toyota Fort Bend Reviews & Testimonials
Looking for testimonials and reviews about Group 1 Toyota Fort Bend? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
The service was quick and efficient. The mechanics were able to get the maintenance completed within a hour, and as always, did a great job with the process.
They didn't want to do my oil change they say the sales people tell me the wrong thing when I buy the car
True is always professional and accommodating. The dealership is great. I have bought several vehicles here.
The staff is so nice, and the service was very good. I got a car wash!
Oscar in service was great! I was in and out in just about an hour.
Service was quick even without an appointment and professional and convenient. Even though it was crowded.
We our 5,000 mile warranty work done today. Everyone was professional and prompt. We were there 50 minutes.
I had an amazing experience and total satisfaction with the service department. Eli was very professional, patient and nice.
This was by far my best service experience at a dealership! They did not try to sell me unneeded things and Matt the Service guy had great communication! It was also very quick, 4 things fixed same day! Then at pickup, WOW what a breeze you pick up your key and valet brings your car. I HAVE FOUND ME A NEW DEALERSHIP. I will never go anywhere else after this Fabulous Experience! THANK YOU! Tiffany King
Took my car in kept it for 2 days and still fix it. Bad service
Friendly customer service and one hundred percent customer satisfaction. Thank you , Kevin A & Fort Bend Toyota!
Jay was my service tech. He is phenomenal.! He kept me updated with my vehicle. It took a while, but I was in no hurry.
Poor Commiunication:
I came for a maintenance appointment on Tuesday when there was no traffic. My provider was Tariq J. He communicated to me that he was gonna go for lunch. And he was gonna hand the job off to another coworker. He said the job was gonna take an 1 hour max looking at the low traffic. I asked about the complimentary shuttle, he said for short job like this it wouldn't be given. Quite misleading in my opinion as nothing mentioned that when booking an appointment.
Later on, after an hour has passed, still no one has called ... Read More DealerRater - Sep 15, 2026
Everyone was very concerned cordial, True Nguyen was amazing, the rental counter was extremely helpful as I was about to rent a car, she took the time to check to if my car was near complete and it was. However, the courtesy refreshment counter the lady was a rude, I requested a bag of chips and she never acknowledged my request. But overall “Great”.
Good and fast service, professional crew , very comfortable waiting area , helpful explanation about the car issues
Jeff was awesome and his vibes were on top. The best employee at FB Toyota
Price was a little steep for just a tire rotation. I understand there is also a general inspection, but still on the high side.
Greeted with a friendly smile and everyone was super helpful. I was able to get in and out in a timely manner.
Terrible service experience and complete lack of communication at Group 1 Toyota Fort Bend. While the advisor was friendly during check-in, there was zero follow-up afterward. I waited 3.5 hours without receiving a single update or text message, only to discover my car had already been ready after I went to ask around myself.
When paying, I purchased the $149 maintenance plan (which covers 3 oil changes and 3 tire rotations), but they tried to charge me separately for the tire rotation on top of the plan cost.
The most concerning part was checking my receipt at home: the invoice indicates 0W-8 oil was used ... Read More DealerRater - Sep 6, 2026
Great dealership too get service work done at. Friendly service and they keep you up to date on your status. Eli was a great advisor!! Highly highly prefer this location over the other location on 59 near Gessner!!! Less people, less wait time, better organized all around. They even have complimentary snacks while you wait.
Thank you Tru for the amazing service Appreciate it!!! He is always prompt in responding and taking care of our needs
Great. Good friendly people to deal with always in suffient time frame. Great company always
Mr. Anthony’s service was very professional, as was that of the rest of the staff, and the car repair was done quickly—“excellent.“ service.
Great work excellent customer service. The tech did a supreme job. The dealership help me with the cost
Friendly service. Prompt notifications of service. Uber transportation was awesome. Would recommend them to anyone with a Toyota.
I had my 10000 mile checkup today, was completed in less than 1 hour.Samuel Alvarado was helpful and kind. The waiting area is so comfortable. I recommend this dealership.
Jaime, the advisor assigned to me was very professional and courteous, He answered my queries in detail and explained additional service required and the rationale for lt.
True assisted me and gave me all best options to make my Truck runs well.
I have been getting my new car serviced at this dealership for over two years. Overall, excellent service.
Everyone was very nice & helpful!! Jerrell C. helped solve my car issues fast and he answered all my questions & concerns 👍.
Eli in Service is very kind and explains things well. JJ, my technician, has done a great job troubleshooting. The dealership is clean and comfortable with lots of space and friendly smiles.
Mr. Tariq is nothing short of amazing. He has been my advisor for at least 4 years now and he has always been so helpful and understanding. So grateful to have come across him randomly one day when I chose an advisor at random. He will always be my go to! Thank you Mr. Tariq!
Advisor Gustavo is doing a great job. He is very friendly, helpful, and professional. He took the time to answer all my questions and made sure I understood everything. Excellent customer service—I really appreciate his help!
Excellent car service. The staff was polite and explained the work clearly. The service was completed on time, and the price was reasonable. Overall, I am satisfied with the experience.
Timely excellent service. Salesman was very friendly, loving, respectful and professional. They provided me with current inspection report also. I love the discount coupons they send me every month also. This dealership is my favorite place and I ve been coming here for several years for service of three of my toyotas. Thanks group 1 toyota 🙏
I arrived early for my appointment. They promptly took my car for its scheduled service. My advisor kept me up-to-date as to the progress. I was in and out in a timely manner. This dealership is a pleasure to work with.!
Matthew (matt) Dominguez (281) 633-3354 Group 1 Toyota Fort Bend. Excellent attention from this person. Thank you very much, I appreciate your patience, your empathy and kindness. Group 1 Toyota does an excellent job with people like this guy. God bless you
I came in for a safety recall and the customer service was phenomenal. Jeff Spears went above and beyond to take care of me!
Great place for car repairs, and service. Acceptional staff that works well with the public.
Service dept was fast, efficient and very lovely to work with. Worked with me on pricing also, which I appreciated.
Oil changed finished early but got key back waiting another hour if I didn’t ask manager to to handle the paperwork I don’t know how long I have to wait
Waited 5 hours for a battery change and oil filter replacement. Different people telling me different things regarding the wait time. Then turns out the battery is not even at the Fort Bend Toyota Group 1 service center and I’m being told to go to another service center. I told them I’ll wait here for the battery. It honestly took a long time. The saving grace was the device manger who helped discount the battery to beat the rate I was getting else where.
It is a good car dealer and it's staff are friendly and ready to assist.
So far service is good don’t have any problem with your people and Roy is nice.
Gustavo Reyes was amazing. He made sure I had a great experience and everything was done in a timely manner. Thank you.
My battery needed a replacement and my warranty covered that and another issue that arose. Angel M helped me throughout the process with warranty and helped me feel at ease. He was professional and very helpful. I definitely recommend him as an advisor.
I made an appointment online with the dealership texting setter. I asked if i was eligible for the $17.76 deal and it said yes and booked my appointment. When i came to the dealership, the advisor (asian guy with glasses and a short haircut) rudely told me no. Said thats not how it works or whatever and that my coupon cant be used. I politely told him and showed him my email and text messages saying that the dealership said yes and it was okay. He rudely said no blah blah blah and walked off. I literally had to pull off ... Read More DealerRater - Aug 3, 2026
All work was completed the same day and they even managed to repair a back up sensor, saving me some money.
I did my oil change and tyre rotation today. My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services and allowed me make my decision. I will continue to work with this service center.
Excellent service. I took my car in for the 5,000 service and only took 45 minutes. I definitely recommend Group 1 Toyota Fort Bend.
Outstanding service and service advisor Eli professional advisor and good helper communication good service updates excellent
Very courteous service guys! Roy was my service guy today. He kept me very informed.
As always, Group 1 Toyota Ft Bend goes above and beyond to make car shopping much less painful. This will be our 4th car in almost 20 years. 3 of them with Sharif Shatry who is the absolute best salesperson ever.
Angel has always been prompt about my time constraints, but takes the time to explain everything on the recommended services. The dealership as a whole has great customer relations.
Today I did my oil change but the drain plug is leaking and I will have go tomorrow for fixing it.
Very professional and good timing on fixing the car. I would recommend Forthbend Toyota to friends and family.
Personnel is amazing. Quickly checked in and no hassle with waiting around. The entire procedure was under an hour and they did a wonderful overall checkup of the truck outside of what was needed.
Great service nice arrangement for refreshments while we wait please send me oil change coupons in the future
I would like them to show me next time the deposits they cleaned out of my fuel injectors since it was cleaned.
Every one is so nice at Fort Bend Toyota. It is a pleasure to go there to get your car repaired.
Great staff & customer service!! Jerrell C. helped solve my car issue fast again 👍. I been going to this dealer for awhile now & I’m very impressed with the way they take care of my Sequoia & my son’s Corolla when they’re having issues of some sort!
Went in for an oil change and had an excellent experience. The staff was incredible — friendly, professional, and attentive. My service was finished under the estimated time, which I really appreciated. Overall, fast, smooth, and great customer care.
Two days ago I took my car to the Toyota Ford Ben group 1 Toyota Fort Bend and I asked them to change 4 tire brake pads, alignment and oil change now I’m having an issue with my car having a check engine light and secondary collision brake system malfunction
Always professional and reasonably priced. I bring my vehicle here for all my maintenance and repair needs.
I brought my Corolla in for Last free complimentary service. Yet Advisor tried to convince me for an alignment due to “highly recommended” service for 12000-15000 mileages. I know my car. It has no issues for alignment. Secondly he tried to convince me for an oil change at $39+ since I already had an oil change (synthetic) on my previous service.
I brought in for routine service this morning. Service was scheduled for 7:30. Service advisor, Oscar Chamagua, was at my window in less than a minute after i pulled in just before 7:30.
Oscar was friendly and very professional. Advised me what this service would include. Said service would be about 1 hour. Oscar ensured i had all questions answered and invited me to help myself to refreshments.
I was kept abreast of service intervals via messages.
This shop is clean, very well staffed and impeccably maintained, managed and organized. Very impressive.
I was notified when service was complete and Oscar met me ... Read More DealerRater - Jul 3, 2026
I arrived 10 minutes before my appointment and it still took over 2 hours to get a state inspection.
Very good service .Mr. Ryan Koual is very very good. Thanks for prompt and good service.
The staff are polite and very professional. Quick and excellent service. Good waiting area for guest
I got an email from Group 1 Toyota Fort Bend: "Recommended Services
(OTHER) : during the process of bleeding the coolant system, noticed a harsh chirping noise coming from the belt tensioner and the idler pulleys. recommend replacing all idler pulleys and belt tensioner along with a new belt and water pump"
I knew that the water pump had been changed by the previous owner just 3K miles ago. I took it back and asked the service advisor Angel Montalvo to confirm that the water pump, pulleys and belt tensioner were not changed by the previous owner as reported to ... Read More DealerRater - Jun 30, 2026
I brought my vehicle in for a transmission issue. They said it was because I needed a driveshaft spacer due to my lift and need to take to an Offroad shop to fix. Okay. Did that. That made the overall ride smoother but still have the transmission issue. They also told me at this visit for a transmission issue that I needed lower control arms. I approved that but then, they gave my truck back to me that was incredibly out of alignment and was horrible to drive and I didn’t have any steering issues when I brung it ... Read More DealerRater - Jun 29, 2026
They can’t even give me a car rental after I have been taking my car there for 5 months back and forth and can’t fix it! Luis is very attentive and on top of things but the manager is so bad. He does not approve anything. Bad service! Avoid it at all cost
Was greeted with a friendly smile and what I needed. Asked for Anthony Torres, who promptly came out and knew exactly what I needed for my 5000mi check up. Was more than satisfied with the service and overall experience. Very professional.
This location has improved its service to customers lately. I recommend Tariq Jilani who is excellent service advisor.
Collin welcomed me before I stepped out of my car. The oil change was ready in short time which I used to look at a Tacoma. I meet the General Manager who introduced me to John Chug who introduced me to James Kim. They were all helpful. I will continue to have my cars serviced at Group 1 in Richmond. I purchased my last Avalon there and will probably buy my next vehicle there.
Great service. Professional staff. Knowledgeable and heloful. I always go here for service. I recommend it.
I had an outstanding experience with the Service Department at Fort Bend Toyota Group 1. From start to finish, the customer service was exceptional. A special thank you to Hao and Chase.
Good customer service Luice Hernandez very friendly and knowledgeable person definitely I will come again and send some of my family as well
It was quick service and the person that worked with me was very helpful and the free coffee water and snacks are great 👍
Everyone is friendly and always ready to help. I also appreciate the Uber service. I like the video of my inspection
Advisor Matt was very helpful, patient, knowledgeable, responsible and took care of the seniors really good. I appreciated his excellent service.
World class service from Anthony. Service was great and my experience was amazing. They make bringing your vehicle in a no hassle no stress experience.
Having my Rav4 inspected for the first time was a decent experience that didn't take too long. Everyone was friendly and helpful. The only than that could have improved the visit would have been free snacks.
Dropped my Tacoma off fur service and an oil change. Service was fast, staff was helpful
Jerrell was my service advisor and told me to use Sunbit it was an easy and smooth process to get my oil change done. Please go see the service team at group 1 Toyota FortBend for all your service needs!
The gentleman who assisted me was very patient, polite, and professional. He took the time to answer my questions and made the entire service experience pleasant and stress-free. His courteous attitude and willingness to help were greatly appreciated.. Toyota place itself waiting time was way too long for just routine maintenance. Almost 5 hours. Not acceptable
Great service they took care of my two rash wheels with nothing to pay I would never change Toyota they always remain me of having my car in maintenance.
Good customer service and friendly people all of there.service on time.highly recommended.🥰…im regular customer
The overall service provided isn't up to the mark due to couple of reasons that I can express if someone reach out to me.
Customer service is very hood sbd knowledgeable. Also within time service was done. I recommended for toyota riders for good customer service
They took care of me. They had a great customer service and they did wonderful with time.
2016 Toyota RAV4 last over 10 yrs….good product and good customer service team. My family enjoy it and are very friendly
Service is too slow, took them 4 hrs to replace a battery and they broke the old battery trying to get the terminal off, they make me pay additional $100 for a new terminal, which in average cost $30. I am very disappointed
Great service department, with a longer wait today due to the fact that they had a part that was MIA, and they had to go pick it up. Comfortable seats to sit in, with a big fish tank to watch.
The service was great. In and out in less than an hour. Told me what was right and what needed attention.
People are nice. Communication system is great. But $190 for programming the TPMS just sounds ridiculous.
I was very pleased with everything from the dealership only thing when I receive my car. It was not fully charged and I had to stop to charge it to get home to Houston
The agent who helped us is very friendly and patient, which made our new car purchase process easy and smooth.!
They did a great job with customer service. I genuinely felt cared for. 0 issues with the staff very courteous.
Wonderful experience all the time and Jay Gonzales and Edgar dis a great job of getting my car serviced today
Reviews & Testimonials | Group 1 Toyota Fort Bend
