So far service is good don’t have any problem with your people and Roy is nice.

Gustavo Reyes was amazing. He made sure I had a great experience and everything was done in a timely manner. Thank you.

My battery needed a replacement and my warranty covered that and another issue that arose. Angel M helped me throughout the process with warranty and helped me feel at ease. He was professional and very helpful. I definitely recommend him as an advisor.

I made an appointment online with the dealership texting setter. I asked if i was eligible for the $17.76 deal and it said yes and booked my appointment. When i came to the dealership, the advisor (asian guy with glasses and a short haircut) rudely told me no. Said thats not how it works or whatever and that my coupon cant be used. I politely told him and showed him my email and text messages saying that the dealership said yes and it was okay. He rudely said no blah blah blah and walked off. I literally had to pull off and call the dealership. I luckily talked to a really nice lady named Marlen Escalante or something like that. She helped me out and took initiative and made my experience turn around!! Thank you so much Marlen!! Ive been booking my appointments the same way i always do, from that text message system. She took great care of my vehicle and walked me through everything and got my oil change done so quick! As someone who works as a manager at a restaurant, whenever a guest has some sort of coupon or whatever I. HONOR. IT. Unless its crazy expired or something but mine was literally okay to use. According to the manager, Marlen, and whoever i was talking too on the messages. That dude needs to reread his core values on the wall and be nicer. If you dont know the answer, get someone higher up. You not a manager… drove 40 mins to be told no, than another 20 to solve the non-existent problem. Thank you Marlen you are amazing!!!! I appreciate you!!!

All work was completed the same day and they even managed to repair a back up sensor, saving me some money.

I did my oil change and tyre rotation today. My service advisor, Samuel, was very professional and very patient in handling my service process. He took time to explain the recommended services and allowed me make my decision. I will continue to work with this service center.

Excellent service. I took my car in for the 5,000 service and only took 45 minutes. I definitely recommend Group 1 Toyota Fort Bend.

Outstanding service and service advisor Eli professional advisor and good helper communication good service updates excellent

Very courteous service guys! Roy was my service guy today. He kept me very informed.

As always, Group 1 Toyota Ft Bend goes above and beyond to make car shopping much less painful. This will be our 4th car in almost 20 years. 3 of them with Sharif Shatry who is the absolute best salesperson ever.

Angel has always been prompt about my time constraints, but takes the time to explain everything on the recommended services. The dealership as a whole has great customer relations.

Today I did my oil change but the drain plug is leaking and I will have go tomorrow for fixing it.

Very professional and good timing on fixing the car. I would recommend Forthbend Toyota to friends and family.

Personnel is amazing. Quickly checked in and no hassle with waiting around. The entire procedure was under an hour and they did a wonderful overall checkup of the truck outside of what was needed.

Great service nice arrangement for refreshments while we wait please send me oil change coupons in the future